Customer Service

Shipping & Delivery

Cannaeo™ ships via USPS within the United States, including Puerto Rico, Hawaii, Alaska and other US territories. International orders may carry additional shipping charges and must meet regulations for the sale of these products to that country. 

Customers from the United States and its territories can expect to receive their order within 7 to 10 business days; international orders may take four 4 to 6 weeks, depending on destination. Orders received after 1pm Pacific Standard Time are shipped the next business day. FedEx Overnight shipping is also available. Please contact us directly at (858) 952-6330 with any shipment questions.

Customers are responsible for checking their shipment for damage at time of delivery. Claims for product(s) damaged during shipping must be made within 72 hours after receiving.  Our products are 100% legal to ship to all 50 states and US territories. There are currently over 40 countries that allow hemp-based products to be marketed and sold. Please do your due dilligence to verify that we can ship to your country.

Product Auto Ship: Many of our customers have their product(s) on monthly auto-ship. This is a convenient option if you would like to receive the product(s) on a continual basis without the hassle of submitting your order every month.

Cancel Auto Ship: Call (858) 952-6330 or email your customer service representative directly to cancel your auto-ship. Please give us 48 hours before your product auto-ship is cancelled and there are no fees charged for cancelling.

Wholesale Price or Distributorship Opportunity: Interested in purchasing our products at a wholesale cost or becoming a distributor? You will need to have a copy of your reseller's license upon requesting this order preference. Call us at (858) 952-6330 for more information.

Privacy & Security

Personal Information Our Company Collects and How It Is Used

This Privacy Policy describes how our company collects information from all end users of our Internet services (the “Services”), those who access some of our Services but do not have accounts (“Visitors”) as well as those who may purchase Products and/or pay a monthly service fee to subscribe to the Service (“Members”), and what we do with the information we collect, and the choices Visitors and Members have concerning the collection and use of such information. We request that you read this Privacy Policy thoroughly. 

Privacy Policy Statement

We at Cannaeo™ consider our Visitors and Members' privacy to be paramount. We do collect data, such as time of access and IP information, via this website on an anonymous basis to monitor the effectiveness of the web pages and to provide security services.

Our website collects information in different ways from Visitors and Members who access the various parts of our Services and the network of websites accessible through our Service. We use this information primarily to provide a customized experience as you use our Products and Services and generally, do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.

The only data that can be attributed to a particular visitor is collected via forms and secure access portals located on the website. These pages have to collect this data to provide the services you request and to administer our website.

This site also contains links to other sites, and we supplement the information that you provide with information that is received from third parties. Cannaeo™ or its partners will not be responsible for the privacy practices or the content of other websites.

Registration

Members may be asked to provide certain personal information when they sign-up for our Products or Services including name, address, telephone number, billing information (such as a credit card number), and the type of personal computer being used to access the Services. The personal information collected from Members during the registration process is used to manage each Member’s account (such as for billing purposes). This information is not shared with third parties, unless specifically stated otherwise or in special circumstances.

However, in instances where our company and a partner jointly promote our Services, we may provide the partner certain personal information, such as the name, address, and username of persons who subscribed to the Services as a result of the joint promotion for the sole purpose of allowing us and the partner to assess the results of the promotion.

In this instance, personal information may not be used by the partner for any other purpose. We may also generate non-identifying profiles from personal information Members provide during registration (such as the total number, but not the names, of Members). As explained in more detail below, we may use this non-identifying information to sell advertisements that appear on the Services.

Our Website Partners and Sponsors:

Some products and services may be offered to Visitors and Members in conjunction with an affiliate, independent contractor seller or non-affiliated partner. To provide Visitors and Members some of these products and services, the partner may need to collect and maintain personal information. In these instances, you will be notified before any such data is collected or transferred and may decide not to use that particular service or feature.

Additionally, our partners may have advertisements or co-branded web pages that are co-sponsored by an affiliate, independent contractor seller, or non-affiliated partner. We may share non-identifying information (except as described above), but not personal information, with such partners in order to administer the co-branded products or services offered.

Online Advertisements:

We may display our online advertisements. In those cases we share aggregated and non-identifying information about our Visitors and Members collected through the registration process as well as through online surveys and promotions with these advertisers.

Additionally, in some instances, we use this non-identifying information to deliver tailored advertisements or joint ventures. For instance, an advertiser or joint venture company tells us the audience they want to reach and provides us an advertisement tailored to the audience. Based upon the non-identifying information we have collected, we may then display or send the advertisement to the intended audience. We do not share personal information about its Visitors or Members with these advertisers or joint venture companies.

Responses to Email Inquiries:

When Visitors or Members send email inquiries to our entity, the return email address is used to answer the email inquiry we receive. We do not use the return email address for any other purpose and does not share the return email address with any third party.

Voluntary Customer Surveys: 

We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of products and services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary.

We may take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other customers we may have to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.

Special Cases

It is our policy not to use or share the personal information about Visitors of Members in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

However, we may disclose personal information about Visitors or Members or information regarding your use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: credit agencies; collection agencies; merchant database agencies; law enforcement, or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or Terms Of Service, or other user policies; to operate the Services properly; or to protect our company and our Members.

“Cookies” and How Our Company Uses Them

A “cookie” is a small data file that can be placed on your hard drive when you visit certain websites. We may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks.

If you are a Visitor or Member, we may use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit other websites where you are prompted to log-in or that are customizable, you may be required to accept cookies.

Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Our Company Commitment to Children’s Privacy

Protecting children’s privacy is especially important to us. It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. Therefore, we restrict our website to individuals under the age of eighteen.

Online Shopping

At some websites, you can purchase products and services or register to receive materials, such as a newsletter, catalog or new product and service updates. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information.

If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, address, and phone number. We have no control over the third parties’ use of any personal information you provide when placing such an order. Please exercise care when doing so.

If you order services or products directly from website we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.

YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEBSITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEBSITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF THIS WEBSITE, NO INFORMATION OBTAINED BY THIS WEBSITE FALLS WITHIN THE CHILD ONLINE PRIVACY ACT (COPA) AND IS NOT MONITORED AS DOING SO.

Public Forums

Please remember that any information you may disclose in any Member Directory or other public areas of our website or the Internet becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.

Our Company’s Commitment to Data Security

Services and websites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.

Where to Direct Questions About Our Privacy Policy

If you have any questions about this Privacy Policy or the practices described herein, you may contact us through the contact information provided on this website.

Revisions to This Policy

Cannaeo™ reserves the right to revise, amend, or modify this policy, our TOS (Terms of Service) agreement, and our other policies and agreements at any time and in any manner, by updating this posting.

Choice and Opt-out

Our website provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.

This site gives users the following option for removing their information from our database to not receive future communications or to no longer receive our service. If you want your name and address removed from our database to not receive future communications or to no longer receive our service, please contact us via mail or phone at the information provided below:

Cannaeo™ LLC
Attn: Opt Out Department
2488 Main Street, Suite K
Chula Vista, CA 91911 USA
Fax: (206) 338-3668

For more information about protecting your privacy, you may wish to visit: www.ftc.gov.

Returns & Replacements

Terms of Sale – Refund Policy

During the checkout process you will be given the complete terms of your purchase. Included in those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.

Due to the perishable nature of hemp oil, we are not able to provide a refund on this product. If you have questions or concerns about this product, please contact our office at (858) 224-8733 prior to purchasing this item.

Your acceptance of the terms of purchase means you agree to and understand the refund policy.

Damage During Shipping

We take customer satisfaction very seriously. All of our products are tested for quality and all shipments are carefully inspected before leaving our warehouse.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 72 hours. Please contact us and provide detailed information for any product damaged during shipping within that time.